If there are any delays in the delivery process caused by our supplier, the carrier, or any other third party, please do not hesitate to contact our dedicated Customer Service Team. We are here to assist you. In the event of a substantial delay, you reserve the right to terminate the contract and request a refund.

We offer delivery to a selection of countries listed on our Online Store, subject to our absolute discretion (referred to as "International Delivery Destinations"). It's crucial to review the information on the Online Store carefully before placing an order, as certain goods may be restricted for specific International Delivery Destinations.

Orders destined for International Delivery Destinations may be subject to import duties and taxes upon reaching their destination. Please be aware that we have no control over these charges, and their amounts are unpredictable. Responsibility for the payment of any such import duties and taxes lies with the customer. We recommend contacting your local customs office for further information before finalizing your order.

www.theessentialgreen.com strictly adheres to UAE law and does not engage in any dealings or provide services or products to countries sanctioned by the Office of Foreign Assets Control (OFAC).

Given the ongoing COVID-19 outbreak, we acknowledge that your order may experience longer delivery times. Rest assured, we are closely monitoring the situation and will keep you updated on any developments.

We take pride in ensuring your satisfaction with our products. If, however, you encounter any issues with your order, please reach out to our Customer Service Team, and we will promptly address your concerns.

In the event that you need to return a product, please follow our straightforward return process. Contact our Customer Service Team for guidance and assistance, and we will guide you through the necessary steps.

Your satisfaction is our priority. If, for any reason, you are dissatisfied with your purchase, you may be eligible for a refund. Please refer to our refund policy for detailed information on the conditions and process for obtaining a refund.

www.theessentialgreen.com strictly adheres to UAE guidelines, ensuring compliance with local regulations and standards.

If, by any chance, you have not received your ordered items, please reach out to our dedicated Customer Service team immediately. Ensure you have your receipt and order number on hand, and we will promptly initiate an investigation to determine the cause of the delay.

In the unfortunate event of receiving damaged, defective, or incorrectly shipped items, please report the issue to our Customer Service Team on the day of delivery. We are committed to providing a resolution by offering either a refund in Store Credit, valid for 6 months, or an exchange. This offer stands for items returned to us within seven days of your receipt, provided they remain in their original, unopened, and unused condition. Please note that sale items purchased online cannot be returned or exchanged.

Should you wish to cancel your order and it has not yet been processed, you may do so by logging into your account. However, once your order has been processed and handed over for dispatch, it falls under our returns policy, as detailed above. For further information, please refer to the cancellation rights section in our terms and conditions.

www.theessentialgreen.com strictly adheres to UAE guidelines, ensuring that our policies and procedures comply with local regulations and standards. Your satisfaction and confidence in our service are of utmost importance to us.